Dear Frustrated Computer User,

We live in a world that's abuzz with technology.  Only a decade and a half ago, the internet first started to enter the popular mindset, and now it fills our lives down to every little interaction.  That's not necessarily a bad thing - we love it - it helps us to connect with others in the world and fill our lives with new ideas and media.  But in this new digital ocean swim a new breed of sharks - brand new unknown perils that make our online lives vulnerable.  Viruses, worms, trojans and hackers can tear your hard-won digital identity to shreds.  The more we integrate our lives with cyberspace, the more vulnerable we are, the more we "have to lose" - our communications, bookkeeping, music, photo memories, even our identity, are now mostly-electronic - and most people don't know the first thing about protecting it.  On the other hand, those who empower us to explore this brave new world, the makers and sellers of the technology, aren't much help either.  Where are our guardians, who is keeping us safe?  What protection do we really have?

The fact is, there is no one more dedicated to protecting you on the internet than you.  The first and final defense is knowledge.  With this in mind, we believe that if you can go out there with some basic knowledge of how the many predators think, and how you can be preyed upon, you can make the decisions necessary to swim safely out there.  We know that this knowledge will help save you money, keep you safe, and get more satisfaction from your time on the internet.  For what you can't handle, we have solid and reliable services that can set your system straight.

IT Support in this country and around the world is in a very sad state, because the stores and manufacturers of the technology often offer products with inadequate security, then attempt to cover it up with overpriced software and services. On top of this, they do not provide the consumer with certain valuable information about the products and services they're purchasing - and of course, they keep consumers in the dark about free software solutions that can keep their systems running clean.  Unless these customers are fortunate to run into an honest geek in the meantime, the consumer may be caught in this cycle for years and end up with a bad attitude toward technology. The customer eventually gets frustrated, buys a brand new computer or device, and starts the whole process again - when they could've been spared the entire nightmare from the get-go.  The nationwide brand "Geek Squad" charges almost $200 to just talk to someone - and practically the price of a brand new computer to visit your house and resolve your issues in person.  We intend to directly reverse this trend by providing quality services and support for a price that can actually save you money and help you out rather than funnel you into the purchase of unnecessary brand new equipment.

We pride ourselves on many things, the three most important of which are knowledge, humanity and honesty. As our customer, we will be absolutely honest with you; we will do our best do describe problems clearly and resolve them quickly.  We will teach you, give you ideas and solutions and options, so that when your problems are solved or your project is finished, you will not only have received a service, but also a lifetime of valuable information.  In fact, after we've helped you, we strive to never hear from you again about the same issue; although we guarantee steadfast follow-up support on any work that we do.

After all is said and done, we hope to have instilled you with a new attitude about technology, and to have set a new standard for how you expect to be dealt with by sales and service people for years to come.  We hope to give you a fresh perspective, a fighting chance, as well as a leg up on the technology companies and the Internet's many schemes and predators.  And, last but not least, we hope to provide you excellent computer services, cheaper.

Sincerely,

- Brendan McNamara (the original Cheaper Geek.)

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